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Wellway Pegswood COVID-19 Updates
Our latest updates from Wellway Pharmacy Pegswood (Pegswood Pharmacy) as we continue to prioritise your health throughout the current pandemic.
General Information

We'd like to thank all of our patients and our community for their continued support of community pharmacy during these difficult times, in addition to our staff team who are working hard day-in, day-out, to ensure your continued access to medicines.

Please view our updates and guidance for Wellway Pharmacy Pegswood in regards to COVID-19 below. You can also review our General Coronavirus Guidance for further information on your health and wellbeing, and what we're doing to help combat the virus.

Attending the Pharmacy
  • Please do not attend any pharmacy or GP surgery if displaying any of the main symptoms of Coronavirus (COVID-19). These symptoms include:
    • A new, continuous cough
    • A fever or high temperature
    • Anosmia (the loss of sense of smell or taste)

Instead, you must stay at home, along with any others residing in your household. Please find further information on self-isolation here. If you require access to medication from your pharmacy during this time, then please see below under the title 'Accessing Medication for those at risk or isolating'

  • Face coverings are now mandatory for those attending our pharmacies. Protect yourself and others, and wear a mask. For full rules and exceptions, click here.
  • Social distancing is in force at all of our pharmacy sites, for the safety of our patients and staff.
    • Please see more about this under our 'social distancing measures' header.
Opening Times

We continue to serve our patients and community with our usual opening times. You can find further information on our opening times and our pharmacy services on our main page.

View our opening times 

Social Distancing Measures

We've put social distancing measures in place within the pharmacy building to ensure the safety of our staff and patients. These include:

  • We've installed a perspex screen over our main pharmacy counter to aid social distancing measures.
  • Please maintain a two metre distance from others within the pharmacy building.
  • Hand sanitiser is available at the entrance and exit to the surgery building.
  • Our customers are asked to pay with contactless card payments wherever possible if payment is necessary.
  • Only one pharmacy customer is permitted at the pharmacy counter at any one time.
    • You may therefore be asked to queue within the surgery premises when attending the pharmacy. Please maintain social distancing with others queueing.
    • Chairs have been cordoned off/marked as not in use accordingly to aid social distancing.
    • Please be respectful of surgery patients waiting to be seen by a doctor or other healthcare professional. These patients do not need to wait in our pharmacy queue.
  • Please do not be alarmed if our staff members are wearing personal protective equipment (PPE) — this is for collective safety to prevent the transmission of disease.
Ordering & Accessing your medication

We are currently experiencing high demands on our services, especially for prescription dispensing. Please find below advice on how to best order and access your repeat medication, and information on how we continue to work on preparing your prescriptions in good time.

Ordering Repeat Medication:

Please order your repeat prescriptions within plenty of time of them being required, to ensure we can prepare your prescriptions and have them ready for you in good time. This allows for more time for your GP Surgery and our pharmacy to prepare your medication, and for us to avoid delays to you on being able to access your medicines.

Ordering repeat prescriptions should where possible be done through telephone or online with your General Practice, to avoid person-to-person contact. Some GP surgeries have stopped allowing repeat prescriptions to be ordered in person or through paper slips. Please visit our guidance page on how to order repeat medication for further advice on this. 

Please note that sometimes you may have to discuss the use of your medicines with your General Practitioner before they issue further repeat prescriptions.

Please note that most General Practices take up to 48 hours to send your repeat prescriptions to us, from when they've been ordered. Therefore we request 72 to 96 hours to receive and prepare your repeat prescriptions from when you have ordered them. Thank you for your patience and understanding on this matter.

Preparing your Prescriptions:

We'd like to thank our patients for their continued patience with us when preparing their prescriptions. 

It usually takes us 24 hours to prepare and make ready your prescription from when we have received it from your General Practice. We would, however, like to request wherever possible that patients give us 48 hours to prepare their prescriptions, to ensure stock can be acquired and to allow our services to operate as efficiently as possible. If you require your medicines more urgently than this, then please let us know and we should be able to fulfill your request.

Many pharmacies nationwide continue to suffer manufacturer supply issues with a small minority of medicines. If these issues affect you, we will promptly inform you of the issue and work with you and your GP on finding a suitable alternative or sourcing extra stock to help ensure continued access to treatment.

Accessing your Medicines when they're ready:

We're open as usual for prescription collection.

As noted above, our pharmacy remains open with our usual opening times for you to collect your prescriptions or other medication, or to receive other pharmacy services where possible.

For those self-isolating or shielding:

We're conscious that many of our patients may be self-isolating with coronavirus symptoms, or shielding themselves on advice of their doctors and the NHS from COVID-19. Please consult our title below 'Accessing medication for those at risk or isolating' for further information on what we can do for you.


We've been working hard to ensure every single one of our patients can continue to access their medication without putting themselves at great risk. Find out further information on how we can get your medication to you if you're self-isolating or vulnerable.

For those Self-Isolating due to a Positive COVID-19 Test or NHS Track & Trace Phone Call:

Those who are self-isolating due to a positive COVID-19 Test or self isolation order are eligible to have their medicines delivered by our pharmacy, under the 'Pharmacy Pandemic Delivery Service'. Please contact us for further information, and we will be able to enrol you onto this service for the duration of your isolation period.

Friends or family members can also collect medicines on your behalf, so long as they know your name, address and date of birth.

For those at risk of COVID-19:

Shielding guidance for the Clinically Extremely Vulnerable (CEV) has ended. If you are still wary of the transmission of COVID-19, we look to reassure you that every step has been taken to minimise exposure risk to our staff and colleagues. If you still do not wish to attend the pharmacy to collect your medicines, please find further information on persons collecting medicines on your behalf below.

If you are unable to attend the pharmacy in person, then a friend or family member can come and collect your prescription on your behalf, so long as they are able to relay the following information:

  • Your full name
  • Your full address
  • Your date of birth

If you are a housebound patient, you may be eligible for our home delivery service. Please contact us for further information.

Changes to services

All essential pharmacy services are continuing to function, in order to prioritise and look after your health and wellbeing. Some other services such as our stop-smoking service, and New Medicines Service are also continuing via telephone meetings, to aid social distancing.

The provision of all face-to-face appointments and services will either be subject to social distancing measures, moved to telephone calls, or continued through other means. Please contact us regarding any specific services.

Keep in touch on social media

We continue to engage with our patients and wider community through social media, to share an array of health advice, important updates, useful resources and to keep in contact with everyone during these difficult times. 

We will also edit our main coronavirus updates page with any new important information for our patients.

If you haven't already, follow us and like our page on Facebook for the latest updates and much, much more.

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