Wellway & Central Pharmacies Privacy Policy

We take your privacy seriously – whether it be online, or at all of our pharmacy sites. We’re guided by the principles of patient confidentiality and data security, to ensure high quality care for all of our patients. Find our website and pharmacies’ privacy policy below.

Jump to our Pharmacy Privacy Notice
Jump to our Website Privacy Notice

Who we are

T/A Wellway and Central Pharmacies
Wellway Pharmacy Ltd (03020162) and Central Ashington Limited (06430167)

Head Offices:
Wellway Surgery, Wellway, Morpeth, Northumberland, NE61 1BJ
Lintonville Surgery, Lintonville Terrace, Ashington, Northumberland, NE63 9UT

Registered with the GPhC.

Our website address: www.wellwaycentral.co.uk
Get in touch: contact@wellwaycentral.co.uk

Pharmacy Privacy Notice

Our pharmacists and their staff are members of your local healthcare team. They aim to provide you with the highest quality of healthcare. To do this they need to keep records about you, your health and the care we have provided or plan to provide to you. We know that you value your privacy and the security of personal information held about you. If you have any queries or concerns surrounding the use of your personal information, please contact us via the email address above, or through our Data Protection Officer, noted at the bottom of this page.

Information Recorded

As part of providing a professional, safe and efficient service, there is certain information that we record. This includes details of drugs and appliances dispensed against NHS prescriptions as well as significant advice given, and referrals made to other health professionals and any other relevant information.
Information recorded may include:

  • basic details about you, such as address, date of birth, next of kin.
  • records of medicines you have been prescribed by your doctor or another qualified prescriber, and which have been supplied by this pharmacy.
  • details of medicines purchased from the pharmacy without a prescription (“over the counter medicines”).
  • other details and notes about your health and medical treatment.
  • information relevant to your continued care from other people who care for you and know you well, such as other health professionals and relatives.
  • any other services we provide to you, for example, a flu or COVID-19 vaccination.
  • your email and phone numbers to provide other pharmacy services, such as our prescription collection service.
Processing your Information

We process your personal data, which includes information from your prescriptions and any other pharmacy and health care services we provide to you (including new medicines service reviews, flu vaccinations, stop smoking services etc.) for the purposes of:

  • your care – providing pharmacy services and care to you and, as appropriate, sharing your information with your GP and others in the wider NHS.
  • provision of online services – by using our online services, you consent to our website storing cookies on your device – for the essential functioning of our website, and for usage statistics and analytics. (See Cookie Policy). If you have opted-in to marketing emails, we will use the contact information provided to share updates and promotions from Wellway and Central Pharmacies.
  • our payments – sharing your information with the NHS Business Services Authority, others in the wider NHS, and sometimes Local Authorities, and only limited information to those external to the NHS who negotiate and check the accuracy of our payments.
  • management – sharing only limited information with the NHS Business Services Authority and others in the wider NHS, and sometimes Local Authorities; as well as those external to the NHS who ensure we maintain appropriate professional and service standards and that your declarations and ours are accurate.

We hold your information for as long as advised by the NHS.
We process your personal data in the performance of a task in the public interest for the provision of healthcare and treatment. Our Superintendent Pharmacists are responsible for the confidentiality of your information.

Your Rights

You have the right to confidentiality under the General Data Protection Regulation, the Data Protection Act 2018 and the common law duty of confidence. We also comply with the NHS Code of Practice on Confidential Information and pharmacists have a requirement under their professional standards to keep records about you confidential, secure and accurate.
All of our staff contracts of employment contain a requirement to keep patient information confidential.
You may choose to opt out of the NHS using your data for planning and research purposes – please ask for details.
Our guiding principle is that we process your records in strict confidence.

We hold your information for as long as advised by the NHS. You have a right to a copy of the information we hold about you, generally without charge. You may seek to correct any inaccurate information. Please contact our data protection officers (outlined below) to exercise this right.

We process your personal data in the performance of a task in the public interest for the provision of healthcare and treatment and the management of healthcare systems. Our Superintendent Pharmacists are responsible for the confidentiality of your information.

You may object to us holding your information. You may also lodge a complaint with the Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. Please ask us if you would like further information.

Our Data Protection Officers

Website Privacy Notice

Our website is fully maintained by Wellway and Central Pharmacies, hosted by Hostinger International Ltd. The website is powered by WordPress.Org, with plugins to improve user experience.
We take your privacy and security extremely seriously, and hold your data securely, in accordance with all relevant laws and regulations, including the GDPR. We will only share your data with others for the provision of pharmacy services; as outlined above, and for the functioning of our website.

Information collected

Contact Forms:
We collect form information filled from our contact forms, and these are stored securely on our site, and transmitted via secure email (provided by Hostinger International Ltd) to our pharmacy teams to respond to, at which point your data will be processed in line with our pharmacy privacy policies outlined above.

Registration Forms:
Registration to our 24/7 Prescription Collection Service, and Nomination Forms to all of our pharmacy sites are provided by Jotform LLC, and held securely by Jotform in compliance with GDPR. This is securely passed to our pharmacy teams via email to be processed, and your information will then be subject to our pharmacy privacy policies outlined above.

User Registration:
For users that register on our website (currently limited to pharmacy staff), we also store the personal information they provide in their user profile. Users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also view (excluding passwords) and amend that information.

By default, commenting on our webpages should be disabled. If comments are left on the site, we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

By default, uploading media to our webpages should be disabled. If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

We use cookies to optimise our web services and view useful analytics. We also embed content on our site which enables cookies from some third-party providers. Please view our cookie policy for a list of cookies used on our webpages.
When you set or amend your cookie consent settings, your IP address and cookie preference is stored with our cookie consent manager software (CookieYes) to ensure a log of your consent. This information is stored externally with CookieYes in a secure server in London, and is only accessible by website administrators for audit purposes.

Embedded Content:
Pages on this site include embedded content (e.g. videos, images, maps, etc.) from reputable, mainstream sources (e.g. Google Maps). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Password Reset:
If you request a password reset, your IP address will be included in the reset email.

Who we share your data with, and where it is sent

We share your data for the purposes of providing our website and pharmacy services only, and in very exceptional circumstaces where required upon the request of the authorities for law enforcement purposes, or to defend ourselves legally.

Web Services:
Our website is hosted by Hostiger International Ltd, and website data is stored securely in a remote server based in the United Kingdom. Sever data is held securely (except when held in our public repositories for our webpages) and is only shared within our organisation for the purposes of providing healthcare.

Contact Queries, Registrations, Pharmacy Nominations, Bookings and Signups to Pharmacy Services:
Form responses on our webpages via Jotform LLC are held securely in a remote server located within the EU. Contact form responses, and website registrations are held securely on our web domain. They are transferred to our pharmacy teams via secure email. By completing a form, you consent to us processing your data for the provision of healthcare, and, where necessary, securely sharing your data with other NHS organisations, local authorities, and organisations who commission our services and provide our payments. (See our Pharmacy Privacy Policies above).

How long we retain your data

Account Registrations:
Account information and registrations are retained indefinitely to provide you web services. You can login to your account and delete/amend this information at any time.

Form Responses:
Contact Queries, Registrations, Pharmacy Nominations, Bookings and Signups to Pharmacy Services are retained as long as mandated by the NHS. (e.g. for the period of having our pharmacy nominated, for Pharmacy Nominations). These are subject to our pharmacy privacy policies, as outlined above.

Rights over your data

Right to access:
If you have an account on this site, have left comments, or provided any personal information any of our online forms, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

Right for accuracy and deletion:
You can also request that we update personal data to ensure accuracy, or erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

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