This website page helps explain to you how to order repeat medicines you may be prescribed by your doctor, via your General Practice. This may vary between practices, and we have only listed our most common GP surgeries on this page. If you require further help or support, we'd recommend contacting your General Practice, or contact us, and we may be able to help you further.
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Repeat prescriptions are used when your doctor wants to prescribe medicine that needs to be taken on an ongoing basis. This allows your General Practitioner to issue further prescriptions for you when your first prescription runs out without you attending another appointment or consultation.
This type of prescription is usually used for treatment of an ongoing health condition — such as high blood pressure, or diabetes, for example. In contrast, scenarios with short-term medical problems that require a prescription will often be addressed with 'acute' prescriptions — prescriptions that will be 'one-off' to treat the ailment.
Your GP and our Pharmacists will still always be here to help you manage your condition, and answer any questions, even with the use of repeat prescriptions. Sometimes a GP will wish to check on your condition and have a face-to-face appointment before issuing any further repeat prescriptions, to ensure you continue to receive the correct treatment and ongoing care.
Usually, you as a patient must order further repeat prescriptions before you run out of your repeat medicines, to ensure your ongoing treatment and access to medicines. Ordering your repeat prescriptions is quick and easy, and can be done in a number of ways. Continue reading to find out how you can order any repeat medicines you have been prescribed.
Please order your repeat medication within plenty of time, to allow for enough time for your prescription to be sent from your GP surgery and prepared at our pharmacy sites, and to ensure you can receive your medicines quickly, efficiently, and promptly.
Generally, we encourage our patients to order their repeat prescriptions around seven days before you are due to run out of your medicine(s). It usually takes us between 24-48 hours to prepare your prescriptions from when we receive them from your surgery, however, your surgery can take up to 48 hours to send your prescription(s) to us. Therefore we usually request 72 to 96 hours (three to four working days) to prepare your repeat prescriptions wherever possible from when they've been ordered from your General Practice.
We accept that there are occasions where this is not possible, and we are more than accomodating with any urgent prescriptions that are required. If you need any further assistance or need your prescriptions in a hurry, don't hesitate to contact us. If you have forgotten to order your repeat medicines, see the guidance at the bottom of this page for further information.
If you're travelling further afield or abroad, and require additional supplies of medication for the trip, you should contact your surgery to discuss this.
You can now order repeat prescriptions, view your medical record, nominate chosen pharmacies, and even book appointments using the NHS app.
Use of the app allows for easier and hassle free repeat prescription ordering once signed up and registered — you can view all of your medication history and order your repeat medicines at the touch of a button, without the need for phoning your surgery or navigating through online. Find out more about the app via the link below.
Your GP surgery offers quick and easy ways to order your repeat prescriptions. This can usually be done online, via telephone, or in person at your surgery site. Find below advice for our common practices from which we receive prescriptions. If your General Practice is not listed, then visiting their website will usually inform you of how you can order repeat medicines.
We're all a little forgetful sometimes — don't worry if you forget to order your repeat medication.
Your first port of call when requiring a prescription in a hurry is your General Practice, if it is open. If you contact them explaining your situation and need for an urgent prescription as you have or will shortly run out of medication, then they should be able to expedite the process of generating a prescription for you. They will then be able to send this to us for dispensing — if you contact us and let us know your prescription is urgent, we can prepare your medicines for imminent collection.
If it is outside of your normal GP surgery's opening times, but we remain open, contact us via telephone, or visit us in person. If you have forgot to order a repeat prescription item that you usually obtain from one of our pharmacies, or have proof that you regularly take a certain medicine, then we can issue you with an emergency supply of the medicine. This means that we will supply you with enough medicine for you up to the point where your GP surgery will be open and you can order and obtain a prescription for the medicine. Note that this can only be done in genuine emergencies where you do not have enough medicine to last you until your GP surgery opens and you can obtain a full prescription, and that this service incurs a charge, refundable once we receive your full prescription. Note that we cannot issue emergency supplies for any scheduled Controlled Drugs (CDs).
If your pharmacy and surgery are both closed, then you can contact NHS 111 for further out of hours services. Please find further guidance below.