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Ordering your repeat medicines
Ordering your repeat medicines to be dispensed with us supports local, independent community pharmacy. Leave your prescriptions in the hands of experts  we process on average over 40,000 prescription items per month between our sites.

We dispense on average 40,000 prescription items per month between our pharmacy sites. Your repeat medicine is in safe hands with us.

This website page helps explain to you how to order repeat medicines you may be prescribed by your doctor, via your General Practice. This may vary between practices, and we have only listed our most common GP surgeries on this page. If you require further help or support, we'd recommend contacting your General Practice, or contact us, and we may be able to help you further.

If you haven't already joined our patient community, then we'd love to help you and your health. Find out how to join us as a patient and support local, independent pharmacies in looking after you.

What are repeat prescriptions?

Repeat prescriptions are used when your doctor wants to prescribe medicine that needs to be taken on an ongoing basis. This allows your General Practitioner to issue further prescriptions for you when your first prescription runs out without you attending another appointment or consultation. 

This type of prescription is usually used for treatment of an ongoing health condition  such as high blood pressure, or diabetes, for example. In contrast, scenarios with short-term medical problems that require a prescription will often be addressed with 'acute' prescriptions  prescriptions that will be 'one-off' to treat the ailment.

Your GP and our Pharmacists will still always be here to help you manage your condition, and answer any questions, even with the use of repeat prescriptions. Sometimes a GP will wish to check on your condition and have a face-to-face appointment before issuing any further repeat prescriptions, to ensure you continue to receive the correct treatment and ongoing care.

Usually, you as a patient must order further repeat prescriptions before you run out of your repeat medicines, to ensure your ongoing treatment and access to medicines. Ordering your repeat prescriptions is quick and easy, and can be done in a number of ways. Continue reading to find out how you can order any repeat medicines you have been prescribed.

When can I order repeat prescriptions?


Please order your repeat medication within plenty of time, to allow for enough time for your prescription to be sent from your GP surgery and prepared at our pharmacy sites, and to ensure you can receive your medicines quickly, efficiently, and promptly.

Generally, we encourage our patients to order their repeat prescriptions around seven days before you are due to run out of your medicine(s). It usually takes us between 24-48 hours to prepare your prescriptions from when we receive them from your surgery, however, your surgery can take up to 48 hours to send your prescription(s) to us. Therefore we usually request 72 to 96 hours (three to four working days) to prepare your repeat prescriptions wherever possible from when they've been ordered from your General Practice.

We accept that there are occasions where this is not possible, and we are more than accomodating with any urgent prescriptions that are required. If you need any further assistance or need your prescriptions in a hurry, don't hesitate to contact us. If you have forgotten to order your repeat medicines, see the guidance at the bottom of this page for further information.

If you're travelling further afield or abroad, and require additional supplies of medication for the trip, you should contact your surgery to discuss this.

Using the NHS App


You can now order repeat prescriptions, view your medical record, nominate chosen pharmacies, and even book appointments using the NHS app.

The app is available to downwload from the App Store and Google Play, and can be used by anyone over the age of 13 who is registered with a GP Surgery in England.

Use of the app allows for easier and hassle free repeat prescription ordering once signed up and registered  you can view all of your medication history and order your repeat medicines at the touch of a button, without the need for phoning your surgery or navigating through online. Find out more about the app via the link below.

The NHS App →

Ordering through your General Practice

Your GP surgery offers quick and easy ways to order your repeat prescriptions. This can usually be done online, via telephone, or in person at your surgery site. Find below advice for our common practices from which we receive prescriptions. If your General Practice is not listed, then visiting their website will usually inform you of how you can order repeat medicines.

Wellway Medical Group

  • Order Online  patients can order online via the link once registered. To register, patients must attend their surgery in-person to verify their details.
  • Order via Telephone  patients can follow the link to find what number to call. Be prepared to list your name, address, date of birth, and any of the repeat medicines you need to order.
  • Order via paper slip  patients can complete the form left in their last prescription that lists their repeat medicine items, and hand this into the 'repeat prescription' box at their local surgery if their surgery has this facility. Find out more hereNote: Due to the ongoing COVID-19 pandemic, all ordering via paper slip or in-person has been suspended. Please call or order online to order repeat prescriptions.


Lintonville Medical Group

  • Order Online — patients can order online via the link once registered. To register, patients must attend the surgery in-person to verify their details.
  • Order via Telephone  call 01670 812772 — be prepared to list your name, address, date of birth, and any of the repeat medicines you need to order.
  • Order via paper slip  patients can complete the form left in their last prescription that lists their repeat medicine items, and hand this into the 'repeat prescription' box at their local surgery if their surgery has this facility. Find out more hereNote: Due to the ongoing COVID-19 pandemic, all ordering via paper slip or in-person has been suspended. Please call or order online to order repeat prescriptions.


Greystoke Surgery

  • Order Online  patients can order online via the link once registered. To register, patients must contact the surgery itself.
  • Order via Telephone  call 01670 501329 — be prepared to list your name, address, date of birth, and any of the repeat medicines you need to order.


Gas House Lane Surgery

  • Order Online  patients can order online via the link once registered. To register, patients must contact the surgery itself.
  • Order via Telephone — call 01670 501322  be prepared to list your name, address, date of birth, and any of the repeat medicines you need to order.
  • Order via paper slip  complete the right-hand side of your prescription, highlighting the medication you wish to order and leave in the box provided next to their Dispensary. Please remember to indicate whether you want your prescription to be sent to a pharmacy of your choice for collection or whether you will collect the prescription at the surgery.


Brockwell Medical Group

  • Order Online  patients can order online via the link once registered. To register, patients must attend their surgery in-person to verify their details.
  • Order via Telephone  patients can follow the link to find what number to call. Be prepared to list your name, address, date of birth, and any of the repeat medicines you need to order.
  • Order via paper slip  patients can complete the form left in their last prescription that lists their repeat medicine items, and hand this into the 'repeat prescription' box at their local surgery if their surgery has this facility. Find out more hereNote: Due to the ongoing COVID-19 pandemic, all ordering via paper slip or in-person has been suspended. Please call or order online to order repeat prescriptions.
What if I forget to order my repeat medicines?

We're all a little forgetful sometimes  don't worry if you forget to order your repeat medication.

Contact your Surgery:

Your first port of call when requiring a prescription in a hurry is your General Practice, if it is open. If you contact them explaining your situation and need for an urgent prescription as you have or will shortly run out of medication, then they should be able to expedite the process of generating a prescription for you. They will then be able to send this to us for dispensing  if you contact us and let us know your prescription is urgent, we can prepare your medicines for imminent collection.

Contact us:

If it is outside of your normal GP surgery's opening times, but we remain open, contact us via telephone, or visit us in person. If you have forgot to order a repeat prescription item that you usually obtain from one of our pharmacies, or have proof that you regularly take a certain medicine, then we can issue you with an emergency supply of the medicine. This means that we will supply you with enough medicine for you up to the point where your GP surgery will be open and you can order and obtain a prescription for the medicine. Note that this can only be done in genuine emergencies where you do not have enough medicine to last you until your GP surgery opens and you can obtain a full prescription, and that this service incurs a charge, refundable once we receive your full prescription. Note that we cannot issue emergency supplies for any scheduled Controlled Drugs (CDs).

Call 111 or visit NHS 111 online:

If your pharmacy and surgery are both closed, then you can contact NHS 111 for further out of hours services. Please find further guidance below.

NHS 111 Out of Hours Services →

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