Frequently Asked Questions
We’re here to help. Find answers to frequently asked questions about our Pharmacies below. If you require any further support, don’t hesitate to get in touch with us.
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General Questions
Our opening hours vary by location. You can find the specific times, including weekend and late-opening availability, on our Locations Page.
You can visit the NHS Website to find a pharmacy open now.
If you require urgent medical support while we are closed, please dial 111 or visit 111.nhs.uk. In a life-threatening medical emergency, always call 999.
We always strive to deliver the best possible service, and we safely take care of thousands of patients every month. We’re really sorry if you’ve experienced any difficulties with us.
Please review our complaints procedure and reach out to us. We’ll work hard to put things right, and provide a formal response.
Yes, all our pharmacies are equipped with private, comfortable consultation rooms where you can speak with our pharmacists in total confidence.
We’re really passionate about the environment. We take a lot of measures to minimise our impact:
- We use electric zero-emission delivery vans for our prescription deliveries;
- We use paperless prescriptions for over 80% of our dispensing, allowing us to massively cut our paper usage;
- We operate a PenCycle recycling scheme at all our pharmacies for Novo Nordisk injecting pens;
- We recycle all of our cardboard and non-confidential paper waste.
We know there’s even further to go. Find out more about our sustainability work on our webpage.
Absolutely. We hugely value your input. You can leave feedback on your pharmacy visit on the feedback webpage.
Affordable Weight Loss Support.
Start your weight loss journey with our friendly, expert team. Book your free initial consultation today.
Prescription Questions
Typically, it takes 72 hours from the time you request your medication from your GP. This allows time for the surgery to authorize the request and for our team to safely dispense your medication.
Your GP usually responds to prescription requests within 2 working days. We can then usually source, check and dispense your prescription within 1 working day. That means if you request your prescription on a Monday, it should be ready to pick up from Thursday.
Please note this is an estimate only. If you are prescribed specialist items, medicines we do not usually stock, or out of stock medicines, it may take longer to prepare your prescription. You can always call us to check on the progress.
Yes, all our pharmacies offer free prescription delivery to the local area using our eco-friendly electric delivery vans.
You can sign up online in a matter of minutes. Visit our delivery page to find out more.
Yes, a representative can collect on your behalf. They must provide your full name and address. For certain controlled medications, they may be asked to show valid ID.
If you need to pay for your prescriptions, you might be able to save money with a prescription prepayment certificate – where prepayment will cover all prescription costs in a set period. Find out more on our prescriptions page.
Yes! Our Morpeth site features an exclusive 24-hour collection point. Once your meds are ready, we text you a unique PIN to collect them from the secure external locker at any time.
Yes, we offer free text notifications when your prescription is ready. Sign up today on our webpage.
In certain circumstances, our Pharmacists can provide a temporary supply of medicines without a prescription. You must have previously been prescribed the medication regularly, allow access to your summary care records, and it can’t be a controlled drug or antibiotic.
Supplies are at the discretion of the Pharmacist at all times. Visit our Emergency Supplies page to find out more.
View our prescription services…
Prescriptions Made Easy.
Visit our prescriptions services page to explore all our medication-related offerings, including our innovative 24/7 collection point available at Wellway Pharmacy Morpeth.
Vaccinations Questions
We strongly recommend booking an appointment for our vaccination services. It ensures our team are fully ready to welcome you, and helps us forecast demand.
We can accept walk-ins at certain times. Visit our walk-ins page for more information.
We currently offer a range of private vaccinations to protect you and your family.
We’re also in the process of establishing a travel vaccination clinic, to provide affordable protection for wherever your adventures take you.
Find all our vaccination services on our vaccinations webpage.
We can’t wait to welcome you to our pharmacies and take care of you. For your appointment, we’d recommend wearing loose-sleeved clothing where possible.
Generally, you don’t need to bring anything extra to your appointment unless instructed to. Our records systems can find when you last had your vaccination, and will automatically update your GP after your appointment.
Yes, if you fall into an NHS-eligible priority group, your vaccination is completely free. We also offer private flu and COVID vaccinations for those who do not qualify for the NHS scheme.
Yes, you can book online for all our vaccination services. Visit the link below to book-in today. Alternatively, you can give any of our sites a phone call to check availability and book.
View our vaccination services…
Register for NHS COVID Spring Boosters Today
We’re now accepting registrations for NHS Spring Booster Vaccinations – we’ll take your details and alert you as soon as booking opens to secure your slot.
Health Services Questions
Yes, all our pharmacies offer NHS Pharmacy First, whenever we’re open.
Pharmacy First allows our pharmacists to provide advice and, where appropriate, prescription medication for seven common conditions (like earaches, sore throats, and UTIs) without you needing a GP appointment.
Yes. If you are over 40 and do not currently have a diagnosis of high blood pressure, you can visit us for a free, no-appointment-necessary check.
Yes, all our pharmacies across Northumberland provide a structured Stop Smoking service which includes personalized support and access to nicotine replacement therapies.
This service is funded by Northumberland County Council.
We’re always accepting new patients for a range of our private treatments and consultations, including:
- Weight Management
- Private Vaccinations
- Women’s Health
- Men’s Health
- Ear Wax Removal
View all our services on our webpage, or book online today.
You can book online for all our services, including NHS Services and Private Services.
Our Booking Portal is powered by Charac, our online health partner.
No. You can easily book online (without any referrals) for any of our private services, including Ear Wax Removal, Weight Management, and Women’s Health consultations.
Our pharmacies in Morpeth, Ashington and Pegswood provide affordable weight loss support, with a free initial consultation to get to know your options.
We’re proud to provide one of the most affordable, transparent and personal services available. Book your appointment today.
Pricing varies by service. All our pricing is available on our website, find out more on our health services page.
View our health services…
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